Dog Grooming FAQ — San Diego

We provide in-home grooming services throughout most of San Diego — pickup and drop-off is free for the majority of the area. Some surrounding neighborhoods may have a small travel fee.

Check our Services page for the full coverage area and any applicable travel fees.

We specialize in grooming dogs of all breeds and sizes, from tiny Chihuahuas to large Great Danes. Our experienced groomers are trained to handle pets with different temperaments and special needs.

Booking is easy! You can:

• Online: Visit our booking page and select your preferred service, date, and time (Recommended)
• Phone: TEXT: (619) 786-6412
• Email: Send us a message at [email protected]

We recommend booking in advance to secure your preferred time slot.

Yes! We understand that plans change. You can cancel or reschedule your appointment through your account booking dashboard. We ask that you provide at least 24 hours notice to avoid any cancellation fees.

We recommend booking at least 3-7 days in advance, especially during busy seasons and weekends. However, we do our best to accommodate last-minute requests when possible.

Yes. If you are not available at pickup time, cancel at the door, or do not show up for your scheduled appointment, a 50% cancellation fee will be charged. This covers the time and travel already committed by our groomer.

If you need to cancel or reschedule, please do so in advance through your account dashboard to avoid any charges.

Our pricing varies based on your pet's size, breed, coat condition, and the services selected. You can view our detailed pricing on these pages:

• Dog Grooming Prices
• Dog Bathing Prices
• Dog Walking Prices
• Drop-In Visit Prices

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and cash. Payment is securely processed through our online booking system using Stripe.

Yes! We offer various promotions and package deals throughout the year, including special pricing for multiple pets, regular grooming subscriptions, first-time customers, and referral rewards.

Grooming time varies depending on your pet's size and the services selected:

• Bath only: 30-60 minutes
• Full grooming (small dogs): 1-2 hours
• Full grooming (large dogs): 2-3 hours

We use only high-quality, pet-safe products including hypoallergenic shampoos, natural and organic options, and specialty products for sensitive skin. If your pet has specific allergies, please let us know.

It depends on your pet's breed and coat type. General guidelines:

• Short-haired dogs: Every 8-12 weeks
• Long-haired or double-coat dogs: Every 4-6 weeks

Regular grooming keeps your pet's coat healthy, reduces shedding, and makes each session easier and more comfortable for them.

Absolutely! Pet safety is our top priority. Our professional groomers are trained in safe handling techniques and we never use sedation. We take extra care with anxious pets, senior pets, and puppies.

Yes, a valid rabies vaccination record is required. You can upload it when adding your pet's information in the system, or provide a physical copy at the time of service.

Yes, we can accommodate pets with many health conditions. Please inform us in advance about any medical conditions, medications, or physical limitations. For serious health conditions, we may require a veterinarian's approval.

We do our best to work with pets who are nervous or mildly anxious, and we'll always take things at a comfortable pace. However, if a dog has a history of biting or is uncontrollable during handling, we are unfortunately unable to provide service — for the safety of both your pet and our groomer.

Please let us know about your pet's behavior when booking so we can assess the situation in advance.

To help your pet have the best grooming experience:

• Brush your pet regularly between grooming sessions
• Exercise your pet before the appointment to help them relax
• Avoid feeding a large meal right before grooming
• Share any special instructions or concerns with the groomer